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CRISP: Critical Incident Strategy and Prevention (Intercultural Dimensions of Care)
The challenge
It is widely accepted that more focused work needs to be done to incorporate intercultural dimensions of care into critical incident policy and practice, particularly for cross-border students.
Our response
What is CRISP?
This practical, evidence-based training is designed to enhance the diversity-responsiveness of serious and critical incident practice, particularly in relation to cross-border learners (international students, new settlers, refugee-background learners, etc).
Learning outcomes:
- Intercultural capabilities: Intercultural skills are introduced through an interdisciplinary framework, emphasising the unique stressors faced by international students. This brings a unique preventative dimension to the training.
- Serious and critical incident practice: Participants will learn strategies for preparing for, responding to, and following up on serious and critical incidents. Strategies for strengthening connections between frontline practitioners and clinicians will be presented and discussed. This includes examining the predictors of successful referral for new cross-border learners wary of local health services.
- Self-care and professional boundaries: The importance of maintaining professional boundaries and self-care is highlighted, along with measures to minimise burnout among frontline staff. For example, measures for supporting staff who are dealing with at-risk learners reluctant to access clinical services.
Impact
- Compliance with Code of Practice obligations (Outcomes 1, 2, 3, 8 & 18)
- Reduce organisational risk
- Build staff confidence and reduce burnout
- Strengthen student safety, wellbeing, and retention
- Enhance intercultural capabilities
Partner feedback
Trusted by schools, universities, and training providers across NZ.
Pakūranga College
"The CRISP training was highly engaging and grounded in evidence-based practice, making it both practical and relevant. It provided clear direction on how our own processes could be refined and enhanced, ensuring alignment with best practice. It gave us valuable insights to strengthen our approach moving forward. The team thoroughly enjoyed the session.""The SAIL Programme supports intercultural understanding and leadership, enriching our halls of residence and campus communities."
Dave Dunlop, Director of Internationals, Pakūranga College
FutureSkills
"The CRISP training was very informative, engaging, and well-structured, providing practical insights that are directly applicable to our line of work. Chris is highly knowledgeable, approachable, and skilled at explaining complex concepts clearly and understandably, providing first-hand examples. I highly recommend ISANA NZ to anyone looking for comprehensive and impactful training programs.""SAIL is an outstanding programme to run with aspiring leaders in your institution."
Lisa Prinsloo, Head of People & Development, FutureSkills
Training price on inquiry. For more information, please email admin@isana.nz or chris.beard@isana.nz.
