CRISP: Critical Incident Strategy and Prevention (Intercultural Dimensions of Care)

1. Intercultural capabilities: Intercultural skills are introduced through an interdisciplinary framework, emphasising the unique stressors faced by international students. This brings a unique preventative dimension to the training.

2. Serious and critical incident practice: Participants will learn strategies for preparing for, responding to, and following up on serious and critical incidents. Strategies for strengthening connections between frontline practitioners and clinicians will be presented and discussed. This includes examining the predictors of successful referral for new cross-border learners wary of local health services. 

3. Self-care and professional boundaries: The importance of maintaining professional boundaries and self-care is highlighted, along with measures to minimise burnout among frontline staff. For example, measures for supporting staff who are dealing with at-risk learners reluctant to access clinical services. 

Pedagogy: The training utilises a case-based, workshop approach, drawing on interdisciplinary expertise from the ISANA NZ Capability Toolkit and liaison with health professionals and intercultural learning specialists.

Costs: Price on inquiry, please email admin@isana.nz or chris.beard@isana.nz

"The ISANA training on critical incident management was highly engaging and grounded in evidence-based practice, making it both practical and relevant. It provided clear direction on how our own processes could be refined and enhanced, ensuring alignment with best practice. This training has given us valuable insights to strengthen our approach moving forward and the team thoroughly enjoyed the session."

Dave Dunlop, Director of Internationals, Pakūranga College

We recently engaged the services of ISANA NZ to deliver Critical Incident Training for our people. The training was very informative, engaging, and well-structured, providing practical insights that are directly applicable to our line of work. Chris is highly knowledgeable, approachable, and skilled at explaining complex concepts clearly and understandably, providing first-hand examples. I highly recommend ISANA NZ to anyone looking for comprehensive and impactful training programs.

Lisa Prinsloo, Head of People & Development, FutureSkills