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We provide specialist training
and sector specific credentials
for practitioners working with international students in Aotearoa.
Recruiting international students is the tip of the iceberg. Without specialist training and research-based support for the people working with them day to day, institutions risk student wellbeing, staff retention, and Aotearoa’s productivity and reputation as a destination of choice.
Become an ISANA NZ member
ISANA NZ is the professional association for those who work with cross-border learners — international students, new settlers and refugee-background learners. We provide specialist knowledge and sector-specific credentials to set the professional standard for international education in Aotearoa, and to equip and support practitioners to meet it.
Explore membership optionsEnabling educators with training, sector-specific modules and credentials
Our supportive community encompasses all levels of education as well as practitioners in diverse roles and at every stage in their careers. Share knowledge, learn from each other’s experiences, and support each other through the challenges. Our work is informed by the UNESCO Chair on Intercultural Competences.
Get started todayWhat's at stake when student wellbeing
and practitioner support is under-resourced
and practitioner support is under-resourced
With international student mental health claims on the rise, we have a signal that support is not keeping pace with growth.
The consequences compound: students whose wellbeing suffers see their academic and career trajectories suffer too, which weakens New Zealand's workforce pipeline and productivity. A poor learner experience damages our international reputation, which affects future enrolments. And practitioners working without proper training or backing burn out and leave, taking institutional knowledge with them.
Investing in specialist training is our biggest opportunity, and is how institutions protect students, retain staff, and protect New Zealand's standing as a destination for international education.
Learn moreThe consequences compound: students whose wellbeing suffers see their academic and career trajectories suffer too, which weakens New Zealand's workforce pipeline and productivity. A poor learner experience damages our international reputation, which affects future enrolments. And practitioners working without proper training or backing burn out and leave, taking institutional knowledge with them.
Investing in specialist training is our biggest opportunity, and is how institutions protect students, retain staff, and protect New Zealand's standing as a destination for international education.
Built for everyday practitioners
Whether you're new to the sector or have years of experience, ISANA NZ gives you the training, credentials and peer network to do this work with confidence, support and credibility.
Our programmes are informed by the UNESCO Chair on Intercultural Competences, so the standard is global even as the application is local.
We know the barriers: budgets are tight, teams are stretched, and sector turnover means new people are always starting from scratch. That's exactly why we've built flexible, practical pathways and a supportive community of professionals for you to be a part of.
Our programmes are informed by the UNESCO Chair on Intercultural Competences, so the standard is global even as the application is local.
We know the barriers: budgets are tight, teams are stretched, and sector turnover means new people are always starting from scratch. That's exactly why we've built flexible, practical pathways and a supportive community of professionals for you to be a part of.
Upcoming Events
Join us for interactive sessions that ISANA NZ has developed to support practitioners engaging, teaching and advising cross-border learners.
Free content
Catch-up Cafes
These free events are an opportunity for you to hear the latest news and ask government agencies questions about issues that matter.
Members only
Webinars
These interactive sessions profile evidence-based practice in international education and help you develop specialised knowledge and skills.
Members discounted
International Education Research Forum
Webinars showcase evidence-based practices, fostering dialogue on international education's evolution and enhancing research discussions.
Conferences/Sympoisums
Our conferences and symposiums bring the international education community together to share evidence-based practice, discuss the issues shaping the sector, and build the connections to find solutions together.
Find out moreOur Offerings
ISANA NZ is here to help, support and listen. From customised support to awards and networking, we have something for everyone in Aotearoa’s international education community.
SAIL Student Ambassadors as Intercultural Leaders
The ISANA NZ SAIL Programme provides leadership opportunities and intercultural learning for both international and domestic students. It can be offered as a stand-alone award for global citizenship leadership or adapted to enhance a current student buddy/campus coach programme.
Learn more
CRISP Critical Incident Strategy and Prevention (Intercultural Dimensions of Care)
With the challenge of increasingly diverse student bodies and staff, education providers are exploring ways to integrate intercultural dimensions of care in their practice. Our practical, evidence-based training is designed to enhance the diversity-responsiveness of critical incident practice, particularly in relation to diverse student cohorts that include cross-border learners.
Learn more
TIP Tailored Intercultural Pedagogy for teachers working with cross-border learners
TIP is the fruit of extensive classroom experience, insights from specialist international educational networks, and the integration of interdisciplinary findings. This training will offer a “dragnet pedagogy” that is responsive to learners’ cultural orientation, English language limitations and unfamiliarity with the 'hidden curriculum' that tilts towards domestic learners.
Learn more
Professional Boundaries
One of the most consistent themes we hear from practitioners across the sector is the challenge of navigating professional boundaries — particularly in intercultural contexts where the stakes are high and the guidelines don't always feel adequate. This signature ISANA NZ professional development offering responds directly to that need.
Learn more
Capability Toolkit
The Capability Toolkit is the outcome of a collaboration between ISANA NZ and Education New Zealand Manapou ki te Ao (ENZ). It presents strategies, tools, tips, guidelines, case studies, scenarios and more to assist with every facet of engagement with cross-border learners.
"ISANA NZ's resources such as the Toolkit are all excellent and high-quality."
- Dr Amanda Wallis, Research, Development & Innovation Lead, Umbrella Wellbeing
"ISANA NZ's resources such as the Toolkit are all excellent and high-quality."
- Dr Amanda Wallis, Research, Development & Innovation Lead, Umbrella Wellbeing
Free content
Members only
Tailored Support
Resources to help international education practitioners deliver excellent student experiences.
Free content
Members only
Critical Incident Management
Resources to help practitioners manage critical incidents relating to cross-border learners.
Free content
Members only
Innovative Leadership
Resources to encourage managers and practitioners to innovate and continually improve their products, services, strategies, policies and processes.
Free content
Members only
Learning and Teaching
Intercultural competencies that support international student learning
Free content
Members only
Student Experience For Agents
Information and advice for international recruitment agents to help them understand NZ’s context and provide improved student support.
Free content
Members only
Training Modules
ISANA NZ is thrilled to share with you micro online learning modules developed to help international education staff provide the best possible support for their students. These modules have been developed with the support of the Ministry of Education's International Student Wellbeing Strategy.
Free content
Members only
Supporting international PhD students
Resources for the tailored support of international PhD students in Aotearoa
Free content
Members only
Accommodation Resources
Our two latest eLearning additions. The first course provides tips and tools to assist a homestay parent or designated caregiver with caring for their homestay student. Designed for tertiary accommodation providers, the second course introduces skills and knowledge helpful for supporting diverse resident bodies.
Free content
Members only
The interdisciplinary framework for intercultural relations (IDIR) Wiki
This wiki-type framework is designed to strengthen the tailored support of cross-border learners (international students, new settlers, refugee-background learners, third-culture learners, etc.).
Join the ISANA NZ community
Join now to enjoy our free events and networking opportunities, news and updates, professional development resources, online learning and more!
Become a memberPartner with ISANA NZ
ISANA NZ is proud to partner with the following organisations to offer specialised support and products for our community. Contact us if you would like to learn more about developing a partnership with our community.
Find out moreCurrent Partnerships
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The best support for cross-border learners comes from practitioners who are supported themselves.
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