Critical incidents present acute challenges for education providers. In the case of international students, the challenges are often exacerbated by cross-cultural differences and the absence of immediate family.
A critical incident is defined as a tragic or traumatic event or situation affecting students and/or staff members which has the potential to cause unusually strong emotional reactions among the (international) student and staff communities. Critical incidents may also be experienced simultaneously in multiple contexts. The 2020 coronavirus, for example, points to the need for institutions to develop coordinated, responsive procedures for dealing with extraordinary global events that may have significant localised impacts for affected students or staff.
To support tailored critical incident practice, ISANA NZ offers members policy and practice guidelines to supplement their education providers’ critical incident policies. See below.